Net Zero Home Scheme, trading as The Electric Car Scheme Limited is the data controller for personal data collected through this website. This notice explains what we collect, why, and the rights you have under the UK GDPR and the Data Protection Act 2018.
Last updated: 10 August 2026
This Privacy Notice outlines how we collect and process information that we collect from you or that you provide to us at The Electric Car Scheme.
Our policy complies with the Data Protection Act 2018 (Act) and the applicable General Data Protection Regulation (GDPR). You can find out more about your rights in regard to the processing and control of your personal data at knowyourprivacyrights.org.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us.
Net Zero Home Scheme, trading as The Electric Car Scheme Limited operates the Net Zero Home Scheme, an employee benefit offering discounted home energy products. You can contact us about anything in this notice at hello@netzerohomescheme.co.uk.
We are regulated by the Information Commissioner's Office (ICO) with regards to data protection, and our registration details are below:
ICO Register: ico.org.uk/ESDWebPages/Search
It is worth noting that we may also record phone calls, emails, electronic documents and any other types of communication with you. In addition, our website and other digital systems may track and store records of usage. Recorded calls are focussed on but not restricted to regulated roles such as sales staff having conversations about financial products. The main purpose of the recorded call is to maintain standards and support our staff training and monitoring. We may also use the recording to establish facts in the event of a dispute. We will not make call recordings available to any third parties, unless legally obliged to do so.
We act as a credit broker and connect with other parties, who in turn may need to use your information. In particular, we need to pass your details to our installation partners during the quoting stage so they can give a final quote and progress with the installation.
When required by law, we may share your information with such other parties to meet legal requirements. We will also share your information where it is necessary to carry out and administer the relationship with you, where we have another legitimate interest in doing so or it is otherwise lawful to do so, including where we, or the parties we share your information with:
Your personal information may also be shared with our partners and suppliers. This information is only shared to help them provide their services to us or to help them provide their services to you.
Other parties may include:
Where data is transferred outside the UK, we rely on UK adequacy regulations or the International Data Transfer Addendum. We do not sell personal data.
We will not retain your personal information for longer than is necessary and we will only use your information for the purposes collected (and as stated earlier in this Privacy Notice). At a minimum, your information will be stored by us as long as you are our customer. For example, if you enter into a four-year contract, we will need to retain your information for this four year period.
We are permitted to retain your data for up to seven years after you stop being a customer of ours. Please refer to the earlier section for suggestions as to how we may continue to use your information, but examples might include record keeping, responding to a complaint, evidencing that we met regulatory requirements or dealing with legal claims. After the permitted data retention period, we may anonymise your personal information so that it can no longer be linked to you.
We treat information security very seriously. We use the latest technology and security in order to protect your information. All staff and any suppliers or contractors that provide services or carry out work on our behalf have to comply with our information security standards. We have processes in place so that we can effectively deal with any suspected data breach and to follow all the relevant regulations.
With your consent, we may use your information to market our products and services, along with those from our partners and other select third-parties. With your consent, we may also send you marketing via post, email, telephone, text or social media. We may also use your information for market research and to identify trends. You can change your marketing preferences, or completely opt out, at any time by clicking on the 'unsubscribe' link in any marketing email. Alternatively, you can text "stop" to the number provided within a text message communication. We will aim to update our records as quickly as possible if you unsubscribe, but please note that this may not be immediate.
We use cookies when you visit our website and you can control these through your browser settings. To understand what cookies are, why we collect them, and what information cookies store, please refer to our Cookie Policy (also found in the footer of our website).
We use social plugins (buttons) of social networks such as Facebook, Instagram, Pinterest and Twitter. When a button is activated, the social network can retrieve data independently, whether you interact with the button or not. Where you have logged in to a social network, the network can assign any of your visits to the website to your user account. If you are a member of a social network and do not want that social network to combine data retrieved from your visit to our websites with data that they hold about you, you will need to log out from the social network concerned before activating the buttons.
To exercise any of these rights, email hello@netzerohomescheme.co.uk. We respond within one month.